Returns Policy

Return Requests will ONLY be accepted via email, fax or post so that both parties have a written record.

Return of Defective Items:

Any product that has been used according to the intention and specifications stipulated by the manufacturer and has subsequently found to be defective will be replaced, repaired or refunded (in the form of a credit note) by Everything Pet, if returned within 14 (fourteen) calendar days of the original invoice date.

Items damaged by your or your pet:
Please note that we are unable to refund, repair or exchange items which either you or your pet have damaged through incorrect installation, misuse, unintended use of the product, or have intentionally or maliciously damaged. Please note that under these conditions, the cost of having the item returned to you will be at your own cost.

Please contact Everything Pet via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request a return. Please return your defective item to us in its original and undamaged packaging, along with a copy of your original receipt and the packaging slip which came with your order, and all accessories, manuals, videos, or documentation, etc, that accompanied your purchase.

We will examine the goods for defects and replace, exchange or refund defective items as applicable.

Refunds will be issued as follows:-

Refunds will be issued in the form of a 60 day credit note.

If a product is deemed to be faulty after the 14 day return period, normal warranty conditions as applicable for that product will apply. It is the customer's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer. Everything Pet will endeavour to assist with warranty claims as required.

STEPS FOR YOU TO TAKE:-

1.      Contact Everything Pet via Email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it to advise of the problem - please include your original invoice number and date of purchase in your email.

2.      Please package the item securely, along with all product packaging, accessories, documentation, etc, that accompanied your original purchase and please include a copy of your original invoice and packing slip.

3.      Post the item, via the most economical postage method available, back to us. As we cannot replace or refund returns not received by us, we recommend registered post for parcels with contents over $50 value.

4.     When the item has been received (within 14 days of the original invoice date), Everything Pet will examine for defects and will post a replacement product to you. If a replacement product is not available, you will be issued with a refund.

Please note that returns will not be accepted if the above conditions (and any specific product conditions that apply) have not been met.

Return of "Change of Mind" or "Not Suitable" Items:

In the event that you have changed your mind about a product, Everything Pet will exchange any new and unused product within 14 (fourteen) calendar days of the invoice date, less a 15% restocking fee, for a 60-day credit note. Conditions apply as follows:-

Original and return shipping charges are non-refundable and items must be returned in their original and undamaged packaging in new, unused and re-saleable condition at the customer's expense. A 15% restocking fee will be deducted from the original purchase price and the balance will constitute the value of your credit note.

Everything Pet reserves the right to refuse a return if the returned item is not received in new, unopened and resalable condition, complete with all accessories, documentation, videos, etc, as originally accompanying your purchase. It is the customer's responsibility to ensure returns are safely and securely packaged to ensure they are not damaged in return transit. Registered post is recommended. Used or incomplete items or items damaged in return transit will not be accepted for credit. Please note that unacceptable returns will only be sent back to the customer at the customer's request and cost.

Contact Everything Pet via email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) with a brief explanation. Then return your item to us with your original receipt and packaging slip. Please note we are unable to accept any items for return that have had their original packaging damaged, are incomplete, or that have been damaged in return transit.

STEPS FOR YOU TO TAKE:-

1.      Contact Everything Pet via Email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it to advise of the problem - please include your original invoice number and date of purchase in your email.

2.      Please package the item securely, along with all product packaging, accessories, documentation, etc, that accompanied your original purchase. Your return item must be in original, undamaged and re-saleable condition and please include a copy of your original invoice and packaging slip.

3.     Post the item, via registered post, back to us. Please note return shipping costs are at your own expense.

4.      When the item has been received (within 14 days of the original invoice date), Everything Pet will examine your return item to ensure it is in unused and re-saleable condition, and will then issue your credit note, which will constitute the value of the original item, less a 15% restocking fee. Original and return postage costs are not refundable.

PLEASE NOTE that returns will not be accepted if the applicable return conditions (and any specific product conditions that apply) have not been met.

Return of Sale Items:

Unless proven defective or damaged where not described as defective or damaged, we regret we are unable to accept the return of sale items.

Order Cancellation:

All orders are automatically processed via PayPal. As we incur irreversible fees and administration costs during this process, while we understand that orders may sometimes need to be changed or cancelled, we are unfortunately unable to do so free of charge once your payment has been processed. We strictly adhere to the following cancellation policy:

• If you cancel your order BEFORE it has been shipped, a cancellation fee of 5% is applicable and will be deducted prior to credit.

• Once your order has been dispatched we regret it is unable to be cancelled and a subsequent return will be subject to applicable re-stocking/administration fees as outlined in the returns section above.

• Orders which are REFUSED AT DELIVERY will be treated as a "Change of Mind" return and are subject to all applicable re-stocking/administration fees as outlined above. Postage costs are not refundable and any costs of return to us will also be deducted from the return credit.

Should you need to cancel or amend your order, it is important you contact us as soon as possible, as any delay may result in a dispatched order which is unable to be cancelled or changed.

Important Notes for All Returns:

Refunds and exchanges apply only to products purchased directly from Everything Pet. Any refunds or warranties mentioned in the description for any individual product on this website will supersede the Refunds and Exchanges Policy where applicable. Additionally, any specialised Manufacturer's Guarantee or Warranty will supersede the Refunds and Exchanges Policy, and in some cases returns and repairs may have to be arranged directly with the Manufacturer.

Please note that returns will not be accepted if these conditions (and any specific product conditions that apply) have not been met.

All products to be returned MUST be in their original and undamaged packaging with all accompanying documentation/accessories, and be returned within 14 (fourteen) calendar days of our written agreement to return the product/s. Please enclose a copy of your original invoice, packaging slip and a note explaining the reason for your return. Return shipping is at your own cost - we recommend registered post for parcels with contents over $50 value, as we are unable to refund, replace or credit returns not received by us.

Please note that returns will not be accepted, and Everything Pet reserves the right to withhold credit funds, or to refuse refund, if the conditions (and any specific product conditions that apply) have not been met.

We reserve the right to make a deduction to your refund amount for any damage sustained to either the returned product or it’s packaging, accompanying documentation, or accessories, whether or not this damage has been caused by yourself during use of the product or during return transit to us.

If the product returned by you is damaged to the point it is deemed unsaleable, we reserve the right to refuse to refund. Cost of returning the product back to you is at your own expense and the product will be held until your return postage payment has been received. Items that have been refused refund will be held for a period of three months pending your payment for return postage, before being deemed abandoned and then subsequently disposed of.