DOG SUPPLIES ![]() Dog food, treats, kennels, beds, cushions, grooming equipment, toys, collars, harnesses, leads, flea, tick & worm treatments, behavioural training, first aid kits & much more... |
CAT SUPPLIES ![]() Cat food, treats, houses, beds, cushions, grooming equipment, toys, collars, leads, ID tags, flea, tick & worm treatments, behavioural training, first aid kits & much more... |
BIRD SUPPLIES ![]() Bird food, treats, seeds, pellets, wormers, lice treatments, cage toys, and equipment for cockatiels, budgerigars, parrots, finches, canaries & most domestic birds... |
HORSE SUPPLIES ![]() Equine supplies for all breeds of horses. Grooming products, medication, digestive aids, enzymes, worming products, supplements and much more... |
SMALL ANIMAL SUPPLIES ![]() Small animal supplies for all types of animals such as rabbits, guinea pigs, rats and mice. Rabbit food, shampoo, flea and worming products... |
REPTILE SUPPLIES ![]() Reptile supplies and equipment for snakes and lizards. Bedding, substrates, sands, disinfectants, cleaners, reptile food, supplements and much more... |
FARM ANIMAL SUPPLIES ![]() Farm animal supplies for chickens, cattle, pigs, sheep and goats. Supplements, wormers, needles, disinfectants, general care products and much more... |
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Return Requests Are Accepted via Email or Post Only Damaged Items Defective Items If a return request for the defective item is submitted inside of 14 (fourteen) days, Everything Pet Online will completely administrate the return process for you. If the return request for the defective item falls outside of the stipulated 14 day return period, then you must forward claim directly to the manufacturer for replacement or repair as determined by the information on the items warranty card. Freight Costs Packaging Steps to Complete a Defective Item Return Request
Please note that returns will not be accepted if the above return conditions and any specific product conditions that apply have not been met. Return of "Change of Mind" or "Not Suitable" Items Original and return shipping charges are non-refundable and items must be returned in their original and undamaged packaging in new, unused and re-saleable condition at the customer's expense. A 15% restocking fee will be deducted from the original purchase price and the balance will constitute the value of your credit note. Everything Pet Online reserves the right to refuse a return if the item is not received in new, unopened and resalable condition, complete with all accessories, documentation, videos, etc. as originally accompanying your purchase. It is the customer's responsibility to ensure returns are safely and securely packaged to ensure they are not damaged during return transit. Registered post is recommended. Used or incomplete items, or items damaged during return transit will not be accepted for credit. Please note that unacceptable returns will only be sent back to the customer at the customer's request and cost. We are unable to accept any items for return that have had their original packaging damaged, are incomplete, or that have been damaged during return transit. Steps to Complete a Change of Mind Item Return Request
Please note: Returns will not be accepted if the applicable return conditions and any specific product conditions that apply have not been met. Return of Sale Items Order Cancellation
Should you need to cancel or amend your order, it is important you contact us as soon as possible, as any delay may result in a losing the opportunity to catch the order before it is despatched. Important Notes for All Returns Returns will not be accepted and Everything Pet Online reserves the right to withhold credit note funds, or to refuse refunds, if the above conditions and any specific product conditions that apply have not been met. All products to be returned MUST be in their original and undamaged packaging with all accompanying documentation/accessories, and be returned within 14 (fourteen) calendar days of our written agreement to return the product/s. Please enclose a copy of your original invoice, packaging slip and a note explaining the reason for your return. Return shipping is at your own cost. We recommend registered post for parcels with contents over $50 value, as we are unable to refund, replace or credit returns not received by us. We reserve the right to make a deduction to your refund amount for any damage sustained to either the returned product or it’s packaging, accompanying documentation, or accessories, whether or not this damage has been caused by yourself during use of the product or during return transit to us. If the product returned by you is damaged to the point it is deemed unsaleable, we reserve the right to refuse to refund. Cost of returning the product back to you is at your own expense and the product will be held until your return postage payment has been received. Items that have been refused refund will be held for a period of three months pending your payment for return postage, before being deemed abandoned and then subsequently disposed of. |